1. Who We Are
Our website, located at www.numberplatesmanchester.co.uk, is operated by CCwithAI. We are a DVLA-approved number plate maker. For any privacy-related inquiries, please contact us at:

  • Email:ย info@numberplatesmanchester.co.uk
  • Phone:ย 0161 399 1984
  • Address:ย 12 Leftbank, Manchester

2. What Personal Data We Collect and Why
We collect data to enhance your experience and fulfill our services. This includes:

  • Comments:ย Name, email, and website (if provided).
  • Media:ย Uploaded files are publicly accessible.
  • Contact Forms:ย Name, email, and message, retained for three years unless deletion is requested.
  • Cookies: WordPress defaults, ChatBot AI for chat memory this is private to the user and no other user can see the chat history].
  • Analytics:ย Google Analytics is used for understanding traffic. Users can opt out via browser settings. Analytics records are stored for three years, though Google may store data indefinitely.

3. How We Use Your Data

  • Internal Marketing and Promotions:ย Email addresses are used solely for our internal marketing and promotional activities.
  • Quality Control:ย Chat history is monitored and stored within Eclipse Group to improve customer care.

4. Data Sharing
We do not pass your information to third parties. Data is shared within Eclipse Group for quality control purposes only.

5. Data Retention

  • Comments:ย Retained until deletion is requested.
  • Contact Form Entries:ย Retained for three years unless deletion is requested.
  • Analytics Records:ย Kept for three years, with Google storing data indefinitely.

6. Your Rights Over Your Data
Under GDPR, you have the right to access, correct, delete, or restrict processing of your data. Contact us to exercise these rights.

7. Freedom of Information (FOI) Requests
FOI requests should be sent to info@ccwithai.com. Please note that a small admin fee of ยฃ3 will be charged.

8. Right to Delete/Unsubscribe
To request deletion of your data or to unsubscribe from our communications, please email info@ccwithai.com.

9. Data Protection
We use SSL and encryption in line with Stripe at checkout to protect your data. Additionally, encryption and two-factor authentication are employed to enhance security. In the event of a breach, we will notify affected individuals within 72 hours.

10. Contact Information
For any privacy concerns or inquiries, please contact us at info@numberplatesmanchester.co.uk.

11. Additional Information

  • Compliance:ย We adhere to relevant industry regulations to ensure your data is safeguarded.